Welcome to the Health Care Survey Home Page!
This office establishes and enforces safety and care
standards for health care agencies and facilities in Washington
State. We conduct state licensure inspections and complaint investigations with
federal certification of the following care providers:
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Ambulatory Surgical Centers
Childbirth Centers
Home Care Agencies
Home Health Agencies
Hospice Agencies
Hospice Care Centers
Hospitals
Acute/General
Critical Access
Private
Alcohol and Chemical Dependency
Psychiatric
Kidney Centers - End Stage Renal Disease Centers
(ESRD)
Rehabilitation Facilities
Comprehensive Outpatient Rehabilitation
Facilities (CORF)
Rural Health Clinics
By clicking on the underscored topics on the left,
you will be able to:
* Access information on each of the service
groups;
* Learn how to contact us;
* Lodge a complaint regarding care at any of the care providers listed
above;
* Read relevant regulations;
* Access related linked sites; and
* Learn how to apply for state licensure/federal
certification.
How to Contact Us
Write us:
Office of Health Care Survey
Facilities and Services Licensing
Department of Health
PO Box 47852
Olympia, WA 98504-785
You may
contact us to:
* Obtain
information;
* Request an application for state licensure or federal certification;
or
* Seek answers to specific questions.
You may phone us: 360-236-2905
E-mail us: fslhhhacs@doh.wa.gov
FAX us: 360-236-2901
Complaints
Every health care agency or facility in Washington State is responsible
to provide safe
and competent care. Whenever possible, you should discuss any complaint
or concern about you health care with the
agency/facility administration. Usually the agency or facility has a process for handling
and resolving issues and complaints.
Anyone who has concerns about care received at an agency or facility
regulated by the Department of Health Facilities and Services Licensing
may contact our office by the toll free hotline number, mail or e-mail.
Hotline number: 1-800-633-6828
This number is on a 24
hour-7 day a week message machine. Registered nurses will return your call Monday-Friday 8 AM to 5 PM.
Contact
by Mail
You may
also file a complaint by printing and completing the Complaint
Intake Form. You may include any additional supporting
information and mail to:
Department of Health
Facilities and Services Licensing
ATTN Office of Health Care Survey
PO Box 47852
Olympia WA 98504-7852
Contact
by Email
You may
also contact our office directly via e-mail by submitting your name and
your contact information on the Complaint
Contact Form. Due to confidentiality concerns, we do not accept
details of complaints by e-mail.
We will
contact you to further discuss the details of your complaint or concern.
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